Royal Flush® Warranty Policy (Singapore)

1-Year Limited Warranty

Royal Flush® smart toilets are covered under a 1-year full warranty from the date of purchase when installed and used under normal residential conditions in Singapore. This warranty covers manufacturing defects in materials and workmanship.

Warranty Coverage

Electronic Components (1 Year):
Includes smart bidet seat, sensors, control modules, and internal electronics related to flushing, heating, and drying systems.

Porcelain Base (Lifetime, Limited to One Installation):
The ceramic body is covered by a lifetime limited warranty for structural integrity and manufacturing defects, limited to the original installation and purchaser.

Accessories & Fittings:
Parts such as the remote control, and flush valves are covered for 1 year from the date of purchase.

Warranty Service

During the warranty period, Royal Flush® will repair or replace defective parts or products at no cost to the customer. Service may include:
• On-site inspection and troubleshooting
• Replacement of faulty electronic components
• Exchange for a new unit if the issue cannot be repaired

Warranty service applies only to products purchased through Royal Flush Singapore or authorised partners.

To request service, please contact:
📧 insidethehouse.rf@gmail.com
📞 +65 8118 0304

You may also visit our showroom for support or inspection.

Exclusions

This warranty does not cover:
• Damage caused by improper installation, power fluctuations, or plumbing modifications
• Misuse, abuse, neglect, or impact damage
• Natural wear and tear, including surface scratches, discolouration, or fading
• Damage caused by foreign objects, improper cleaning, or chemical exposure
• Products tampered with, disassembled, or serviced by unauthorised personnel

Power & Installation Notice

To maintain warranty validity:
• Ensure the unit is connected to a 220V–240V power point.
• Installation must be performed by a qualified plumber or technician.
• Do not open or attempt to modify the product yourself.